Welcome to our FAQ section! Below are answers to some of the most common questions we receive about shopping at Chaironthego.

1. What types of chairs do you offer?

At Chaironthego, we offer a wide range of chairs, including:

  • Office chairs (ergonomic, executive, task chairs)
  • Dining chairs
  • Lounge chairs
  • Outdoor chairs (folding, Adirondack, beach chairs)
  • Bar stools

2. How can I place an order?

Placing an order is easy! Simply browse our collection, add the items you wish to purchase to your cart, and proceed to checkout. You can create an account or check out as a guest.

3. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

4. Do you offer free shipping?

Yes, we offer free standard shipping on all orders. For more details about shipping options and delivery times, visit our Shipping Policy page.

5. How long will it take to receive my order?

Delivery times vary based on your location and the shipping option you choose. Typically, orders are processed within 1-2 business days, and standard shipping usually takes 3-7 business days. You’ll receive a tracking number once your order is shipped.

6. Can I return or exchange my chair?

Yes, we offer a hassle-free return and exchange policy. If you’re not satisfied with your purchase, you can return or exchange it within 30 days of delivery. Items must be in their original condition and packaging. Visit our Return Policy for more details.

7. Do your chairs come with a warranty?

Yes, all of our chairs come with a 1-year warranty covering any defects in materials or workmanship. If you encounter an issue, simply contact our support team, and we’ll assist you with the repair or replacement process.

8. How do I contact customer service?

If you have any questions or need assistance, feel free to contact us:

  • Email: contact@chaironthego.shop
  • Phone: [Insert phone number]
  • Live Chat: Available during business hours via our website.

9. How do I care for my chair?

Each chair comes with care instructions, depending on the material (wood, plastic, fabric, etc.). We recommend regularly cleaning and maintaining your chair to extend its life. You can also contact us for specific product care advice.

10. Can I track my order?

Yes! Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package on our website or the carrier’s website.

11. What if I receive a damaged item?

If your item arrives damaged, please contact us immediately with photos of the damage and your order number. We’ll work to resolve the issue quickly by sending a replacement or offering a refund.

12. Do you ship internationally?

Currently, we only ship to United States. For more information on shipping rates and delivery times, please visit our Shipping Policy page.

Contact Us

Phone: +1 (646) 360-6198

Email: contact@chaironthego.shop

Address: 196 COVERT ST, BROOKLYN, 11207, NY, United States

Monday – Friday 09:00 AM – 17:00 PM