Welcome to Chair On The Go’s Return and Refund Policy. We strive to ensure that you are completely satisfied with your purchase of our elegant and stylish chairs made from plastic, wood, and customized materials. This policy outlines the procedures for returning items and obtaining a refund.

30-Day Return Policy

We want you to love your purchase! If, for any reason, you are not completely satisfied, you may return your standard chair purchase within 30 days of receiving your order.

Eligibility Criteria

To qualify for a return, please ensure the following conditions are met:

  • The item is unused and in the same condition as you received it.
  • It is in its original packaging.
  • You possess the receipt or proof of purchase.

Non-Returnable Items

Please note that customized chairs are made specifically for you and are not eligible for return unless there is a manufacturing defect or damage.

Return Process

To initiate a return, kindly follow these steps:

  1. Contact our customer support team at contact@chaironthego.shop to inform us of your return request.
  2. Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Our customer support team will provide you with detailed instructions on how to return the item(s).

Return Shipping

Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect or damage.

Refund Process

Once we receive and inspect your returned item, we will notify you via email to confirm that we have received it. You will also be informed whether your refund has been approved or rejected.

  • If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a reasonable timeframe.
  • If rejected, we will provide you with the reason for the rejection and return the item(s) to you at your expense.

Thank you for choosing Chair On The Go. If you have any questions regarding this policy, please don’t hesitate to reach out to our customer support team.

Contact Us

Phone: +1 (646) 360-6198

Email: contact@chaironthego.shop

Address: 196 COVERT ST, BROOKLYN, 11207, NY, United States

Monday – Friday 09:00 AM – 17:00 PM